230mb's Privacy Policy
This policy describes, with full transparency, how your personal information is collected, used, and protected.
1. Introduction & Scope
230mb ("we", "our", "platform") operates a safe and reliable online casino and betting platform for players in Bangladesh. By using our website, app, and related services, you are considered to have accepted the terms of this privacy policy.
The purpose of this privacy policy is to clearly inform you of how, why, and when 230mb collects your personal information; where it is stored; who can access it; and what rights you hold over your own data.
This policy applies to all 230mb services — including the web portal, mobile interface, customer support channels, and payment processing. If you use any part of our services, this policy applies to you.
2. Data Collection
230mb may collect your information in various ways. Below is a detailed breakdown of what type of information is collected and in which circumstances.
2.1 Registration & Account Information
When you create an account or log in to 230mb, the following information is collected:
- Full name and date of birth
- Mobile number and email address (if provided)
- Preferred username and password (stored in encrypted form)
- Government-issued ID information for identity verification (where applicable)
2.2 Financial Transaction Information
During deposits and withdrawals, your mobile banking number (bKash, Nagad, Rocket, or Upay), transaction amount, and date and time are collected. Card numbers or bank account details are not stored in our systems.
2.3 Usage & Activity Information
Information automatically collected while using the platform:
- IP address and device type (mobile, desktop)
- Browser version and operating system
- Pages visited and session duration
- Game play history and betting activity
- Login time and logout time
2.4 Communication Information
When you contact us via live chat or email, the contents of that conversation and the associated account information are stored.
2.5 Information Received from Third Parties
Limited information about you may be received from third-party verification agencies for the purpose of identity verification or fraud prevention.
3. Purpose of Data Use
230mb uses your information only for specific, legitimate, and transparent purposes. The possible use cases are outlined below:
- Account management: To create, verify, and maintain your account.
- Service delivery: For game access, bonus distribution, and payment processing.
- Security & fraud prevention: To detect suspicious activity and keep accounts secure.
- Customer support: To resolve your questions and issues.
- Legal compliance: To comply with applicable laws and regulations.
- Service improvement: To analyse user experience and improve the platform.
- Communications: To send important updates, security alerts, or account-related notifications.
- Responsible gaming: To monitor play patterns and provide support where needed.
4. Cookies & Tracking
The 230mb website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
4.1 Essential Cookies
These cookies are essential for the basic functioning of the website — such as keeping your login session active and security verification. Without them, the site will not work properly.
4.2 Functional Cookies
These cookies are used to remember your preferences and provide a personalised experience — such as language preference or information from previous game sessions.
4.3 Analytical Cookies
User behaviour is analysed to understand which parts of the website are used most and how the service can be improved.
4.4 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.
5. Data Sharing & Third Parties
230mb does not sell or rent your personal information to third parties under any circumstances. However, limited information may be shared in specific situations:
5.1 Service Providers
The minimum necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements.
5.2 Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, and Ezugi may access limited data required to operate gameplay. Your financial or identity details are not shared with them.
5.3 Legal Obligations
Required information may be provided in compliance with a court order or a lawful request from the relevant authority. In such cases, we will supply only the minimum information requested.
5.4 Business Transfers
In the event of a merger or acquisition, user data may be transferred; however, the new entity will be required to comply with this same privacy policy.
6. Data Storage & Security
230mb takes industry-standard technical and organisational measures to ensure the security of your information.
6.1 Encryption & Secure Connections
All data transmission is secured through SSL encryption. Your login password is encrypted using a strong hashing algorithm — no employee can read it.
6.2 Access Controls
Only authorised employees may access your information, and only when required for a specific task. All access is logged and regularly audited.
6.3 Retention Period
Your information is retained for as long as your account remains active. After account closure, certain information may be kept for a defined period to meet legal obligations or resolve disputes. Once no longer needed, data is securely deleted or anonymised.
6.4 In the Event of a Security Breach
If a data breach occurs, 230mb will notify the affected users as quickly as possible and take the necessary remedial steps.
7. Your Rights
Every 230mb user holds the following rights regarding their own personal information:
- Access: You may request to know what information we hold about you. We will respond within 30 days.
- Rectification: You may request correction of inaccurate or incomplete information.
- Erasure: In certain circumstances, you may request that your information be deleted. However, complete deletion may not be possible where legal obligations exist.
- Objection: You may object to the processing of your information for specific purposes.
- Portability: You may request your information in a structured, readable format.
- Withdraw Consent: Where information is being processed on the basis of consent, you may withdraw that consent at any time.
To exercise any of the above rights, contact our support team at [email protected]. Once your request is verified, action will be taken as quickly as possible.
8. Protection of Minors
230mb strictly does not collect information from or operate accounts for any person under the age of 21. This is a fundamental policy of ours.
Age is verified during the registration process. If a user creates an account using false information and it is later proven that they are under 21, their account will be closed immediately and all associated data will be deleted.
9. Policy Changes
230mb may update this privacy policy from time to time. The following process will be followed when changes are made:
- Users will be notified in advance of significant changes via mobile notification or email.
- A "Last Updated" date will be displayed at the top of the policy.
- Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
- If you do not agree to the changes, you may request closure of your account.
You are advised to visit this page regularly to stay informed of the latest version of the privacy policy.
10. Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. We provide support in Bengali and English, 24 hours a day, 7 days a week.
For any privacy policy-related request, please write "Privacy Request" in the subject line of your email — this will help us respond more quickly.